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ABOUT BALKI

Software Engineering Executive & Entrepreneur

I love software and am constantly amazed by how much can be accomplished with a small group of like-minded engineering super-stars.  I know how to adapt my engineering teams within environments ranging from a 3-person startup (that I co-founded) to Fortune 100 companies with 25,000 employees.
I am a creator, builder and a mentor.  I am fascinated by the growing technology footprint in my favorite city (Portland) and am glad to be a part of that ecosystem as an active contributor.  I co-founded and grew a meetup called "I want to work for _ _ _ _ _ _ _" where I helped 100s of enthusiastic career-seekers find their groove at various local companies.
Right now, I am obsessed with building and fostering incredible teams as a Senior Director of Engineering at SupportLogic.
Ask me what an engineering culture means and I will give you a earful over free lunch or coffee any day.. guaranteed :)

SKILLS

I am proud to present my top strengths

Agile
100
Leadership
100
B2B SaaS
100
Global Remote
100
Roadmapping
100
OKRs
100

Scaling engineering culture is my core strength

I have done this 7 times so far in various settings

EXPERIENCE

The companies & teams that helped me grow

SUPPORTLOGIC

Senior Director - Engineering

SupportLogic delivers the world’s first support experience (SX) platform and enables companies to proactively understand and act on the voice of the customer to build healthy relationships and maximize customer lifetime value. SupportLogic SX uses AI to extract and analyze customer sentiment signals from both structured and unstructured data and provides recommendations and collaborative workflows. SupportLogic is helping global enterprises prevent customer escalations, reduce churn and elevate the customer support experience.

2022 FEBRUARY
2020 OCTOBER - 2022 JANUARY

Shogun Labs

Director of Engineering

Shogun is an ecommerce experience platform empowering brands to drive higher conversions and revenue. Shogun PageBuilder and Shogun Frontend help teams build and optimize their online stores to deliver exceptional experiences. Our products integrate with ecommerce platforms like Shopify and BigCommerce, and our 19,000+ customers include Leesa, MVMT, Timbuk2, and Chubbies

PayTrace

Engineering Director

PayTrace is the preferred payment gateway for thousands of merchants.  We delight our merchants through our robust payment solutions.  Based on Spokane, Washington, PayTrace is innovating the remote-first culture in the technology industry.

2016 November - 2020 October
2015 September - 2016 September

New Relic

Software Development Manager

New Relic's technology, delivered in a software as a service (SaaS) model, monitors Web and mobile applications in real-time that run in cloud, on-premises, or hybrid environments.

DreamPath

Director of New Products

DreamPath is a platform that provides "turn-by-turn navigation for your career". The main twist is that the destination(s) is companies you love to work for, not random jobs posted on monster, or indeed.
The company's mission is to prepare & turn you into an ideal candidate for a career at your desired companies. First, DreamPath will help you discover awesome companies that you otherwise wouldn’t know of. The tool will then guide you with a personalized career plan with bite-sized actionable advice delivered every day!

2013 August - 2015 August
2009 February - 2014 July

Fiserv

Software Dev Manager

Fiserv is a provider of technology solutions to the financial world, including banks, credit unions, securities processing organizations, and insurance companies.
I led several teams at Fiserv's Portland office where we specialized in online and mobile banking solutions for top banks in the US, Australia and Southeast Asia.

EDUCATION

How I acquired my discipline & core skills

General Management

University of Washington

MBA

A general management degree in business that I pursued while working full-time at Fiserv.  I spent 2 years in Seattle mingling with the best of the best managers, accountants, engineers, marketers, entrepreneurs and sales folks.

Mechanical Engineering

Osmania University

Bachelor of Science

Acquired my fundamental engineering education at the elite Osmania University in Hyderabad, India.

Open Source & Other Projects

Projects I created/contributed out of passion and enterprise

  • ALL
  • COMPANY
  • WEBSITE
  • MOBILE-APP
  • COMMUNITY
  • TRAINING
  • CREATIVE
  • LEADERSHIP
  • OPEN-SOURCE

TESTIMONIALS

My trusty current & past co-conspirators who'd vouch for my superhuman talents

My musings

The Ultimate Gift for Your New CTO: Documented Context

Unlocking the full potential of a B2B SaaS company demands more than just groundbreaking technology—it requires a perfect concoction of innovation, leadership, and dedication to customer success. As an engineering leader navigating the AI/ML-driven landscape, I understand the pivotal role a Chief Technology Officer (CTO) plays in sculpting the technological future of an organization.  In […]

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Between stimulus and response there is a space. In that space is our power to choose our response. In our response lies our growth and our freedom.

:Viktor Frankl

Why stand-up comedy is closer to software engineering than you think

I really thought I would get away from software engineering via standup comedy but I was absolutely wrong

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Asking For Help From Senior Software Engineers

Why Are We so terrified of asking for help? So what stops us from seeking the help that we need? According to Leon Ho, sometimes it is the fear of being perceived as weak, needy or incompetent in front of our peers and superiors.  Imposter syndrome comes to mind, doesn’t it? Especially if you’re in a competitive, fast-paced […]

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Shannon Santorineos – successful in Customer Success

When my good friend Raghavan proposed we bring Shannon Santorineous as a special guest for our meetup back in January, I was honestly a little hesitant. I wasn’t sure if our tech-leaning audience would appreciate a Customer Success leader. After I met Shannon and learned more about her background and journey I will admit publicly that I stand […]

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How a team’s chemistry can be indicative of company culture

At the last meetup we had a terrific company (Jet Reports) and an engaged audience of many software professionals. We had a leadership team of 4 members from Jet Reports! Thank you Sam McCurdy, Scott Oshiro, Emiley Oster, and Malu Parthasarathy for joining us. It was the first time we showcased a company with a team and it […]

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